If you don't love our games, we make refunds and returns quick and easy to initiate. To contact us, email help@theuzzle.com or use our form:
Contact Us
- Do not ship your return to us prior to contacting and receiving approval from our customer care team.
- Returns must be initiated within 30 days of the order delivery.
- If your item is damaged, broken, or incorrect, please contact us and we will provide a replacement upon reasonable proof.
- We will send you a prepaid shipping label if you qualify for a return.
- We may ask you to take a photo of your return. This is done to help us in improving our products.
- Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed upon approval.
If you are not happy with your purchased Product, please contact us at help@theuzzle.com within 30 days of your purchase. Refund on this Money Back Guarantee is limited to one time per household.
We offer a 30-day money-back guarantee for all USA & Canada orders (on your first order from our website). We will provide refunds ONLY on unopened or lightly used products as inspected and deemed appropriate by us.
Once, the returned product is received your refund should be processed within 12 days after your product(s) are received by us. You can choose between a refund, exchange to another product, or store credit for future purchases.
Please provide our customer support with the following information:
- Product
- Order #
- Purchase Date
- Picture(s) of Product and/or concern
We reserve the right to deny any return or refund claim if we believe that the claim is not made in good faith.