Skip to content

Refund Policy

Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You will be notified by email when your item is shipped. Orders will be shipped directly from our warehouse in Idaho.

All orders will be shipped with USPS, FedEx, UPS or DHL

We can ship internationally to the United Kingdom, Canada, and Australia. The delivery time is on average 7-10 days to arrive.

How do I track my order?

You will receive an email once your item is shipped. It will include the tracking number and the link to the tracking.

What if I haven't received my item?

If there's any issues please email us at support@theuzzle.com. Please include your order # in the subject line. If the item was lost we will provide a full refund in the amount of the purchase price.

30-Day Money-Back Guarantee

If you are not happy with your purchased Product, please contact us at support@theuzzle.com within 30 days of your purchase. Refund on this Money Back Guarantee is limited to one time per household.

We offer a 30-day money-back guarantee for all USA & Canada orders (on your first order from our website). We will provide refunds ONLY on unopened products as inspected and deemed appropriate by us.

You are responsible for return shipping. After receiving your return to our designated address provided to you, we will verify the contents and the proof of your purchase.

Once, the returned product is received your refund should be processed within 12 days after your product(s) are received by us. You can choose between a refund, exchange to another product, or store credit for future purchases.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. 

Please provide our customer support with the following information:

  • Product
  • Order #
  • Purchase Date
  • Picture(s) of Product and/or concern
 

We reserve the right to deny any return or refund claim if we believe that the claim is not made in good faith.